Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
What is welded jewelry?
All of our products are 14k Solid Gold and are professionally welded at the time of purchase to create a permanent piece of jewelry you do not take off. These are simple, easy to wear, everyday pieces for the everyday girl! No matter the occasion.
Will is tarnish and how to clean?
Honey and Gold uses 14k gold so your pieces will not tarnish allowing everyday, beautiful permanent wear. If you find you need to give your piece some shine over time, you can use a normal jewelry cleaner. Simply rub a little on the piece and wipe off with a jewelry cloth.
Does Permanent Jewelry Hurt?
Welded Jewelry is pain-free! Using a special jewelry welder meant for Permanent jewelry, it produces a micro-weld closing the link using a tiny pinprick of light.
Will it set off the TSA Alarm at the airport?
No, it is safe throughout travel and can be worn during the TSA Procedures.
How do you take Permanent Jewelry off?
We can take it off for you or you can simply cut it off with scissors or a small pair of cutting plier. It is best to cut it off at the small jump ring enclosure as to not ruin the integrity of your chain. You can have it re-welded on at Honey and Gold for only $15 or we can add a clasp.
Can it be worn in the pool?
Honey and Gold uses solid 14K Gold to ensure quality and longevity to fit your lifestyle. Our Permanent Jewelry may be worn in the pool, hot tubs, showering and any activity. Our hand-crafted 14k gold-fill and sterling silver pieces are best to remove from moisture to assist in many years of wear to come.
When will my order ship?
Generally, orders ship within 1-5 business days but please allow up to 14 in the rare occurrence an item is suddenly out of stock. In which case we do our best to notify you via email.
Do you accept returns?
Our policy is a 14 day return from receiving your item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
I put the wrong address for my order, can I change it?
If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.
I need to cancel or change my order, how do I do this?
We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.
If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.
My order is still not here please help?
If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email you can contact us for an update on your tracking.
What are the payment options available?
We accept all major credit and debit cards through Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.